Terms & Conditions

General Information

Diamond Floral is an online flower and gifting platform offering fresh flowers, bouquets, cakes, plants, hampers, and gifts for occasions including birthdays, anniversaries, weddings, corporate events, and celebrations.

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information provided by you is accurate and complete.
• You will not misuse the website for unlawful activities.

Product Availability & Substitution

• All flowers and floral arrangements are subject to seasonal availability.
• Since flowers are natural products, slight variations in color, size, design, or packaging may occur.
• In case certain flowers or products are unavailable, Diamond Flora reserves the right to substitute them with products of equal or higher value while maintaining the overall look and quality.

Orders & Payments

• Orders are confirmed only after successful payment.
• We accept payments through secure online payment gateways including debit cards, credit cards, UPI, wallets, and net banking.
• Prices displayed on the website are subject to change without prior notice.
• Diamond FloraL reserves the right to cancel or refuse any order due to product unavailability, incorrect pricing, incomplete information, or payment issues.

Delivery Policy

• Same-day delivery is available for selected locations and products.
• Delivery timings are estimates and may vary due to traffic, weather conditions, festivals, or unforeseen circumstances.
• Midnight and fixed-time deliveries are available only in selected cities and may include additional charges.
• Orders to hospitals, hotels, offices, hostels, or public places will be delivered as per the respective premises’ rules and accessibility.

Recipient Unavailability

If the recipient is unavailable at the time of delivery:

• The order may be left with a neighbor, receptionist, security guard, or at a safe location.
• Our delivery partner may attempt re-delivery depending on availability.
• Additional delivery charges may apply for repeated attempts.

Incorrect Address & Contact Details

Customers are responsible for providing accurate delivery information.
Diamond Flora shall not be responsible for delayed or failed deliveries caused by:

• Incorrect address
• Invalid contact number
• Incomplete delivery details

No refund will be provided in such cases.

Cancellation & Refund Policy

• Orders can be cancelled before dispatch or preparation of flowers/cakes.
• Same-day and customized orders may not be eligible for cancellation.
• Refunds, if approved, will be processed through the original payment method within 5–7 business days.
• No refunds shall be issued for deliveries refused by the recipient or failed due to recipient unavailability.

Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• You must contact our support team within 24 hours of delivery.
• Supporting photos may be required for verification.
• Eligible cases may receive replacement, store credit, or refund at our discretion.

Intellectual Property

All website content including logos, designs, images, text, graphics, and product descriptions are the property of Diamond Flora and may not be copied, reproduced, or used without written permission.

User Conduct

Users agree not to:

• Use the website for fraudulent activities
• Upload harmful software or malicious code
• Attempt unauthorized access to the website systems
• Misuse promotional offers or payment systems

Privacy Policy

Your personal information is collected and processed according to our Privacy Policy. We do not sell or share customer data with unauthorized third parties.

Limitation of Liability

Diamond Flora shall not be liable for:

• Delays caused by natural disasters, strikes, traffic, weather, or other force majeure events
• Minor variations in flowers or packaging
• Third-party courier or payment gateway issues

Modifications to Terms

Diamond Flora reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

Contact Information

For any questions regarding these Terms & Conditions, customers may contact Diamond Flora customer support through the contact details available on the website.